Privacy Policy

At Ndlovu Digital (Pty) Ltd (“Ndlovu Digital”, “we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Altelo, a CRM service offered by Ndlovu Digital (“Product”).

By accessing or using Altelo, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information

  • Name, email address, company name
  • Contact details (phone number, billing address)
  • Usernames and authentication credentials

b) Business Data

  • Client records entered into Altelo
  • Tasks, projects, invoices, notes, and communications

c) Usage Data

  • Device and browser details
  • IP address, location, and access logs
  • Activity within the platform

d) Payment Information

  • When you subscribe, your payment details are securely processed by our third-party provider (e.g. Payfast.io). We do not store card information ourselves.

How We Use Your Information

We use your information to:

  • Provide and manage access to the Altelo CRM platform
  • Personalize and enhance your user experience
  • Communicate important updates and announcements
  • Provide customer support
  • Analyse and improve performance of the platform
  • Fulfil legal and compliance obligations
  1. Legal Basis for Processing (GDPR-Compliant)

Where applicable, we process your data based on:

  • Contractual necessity – to provide services you’ve requested
  • Consent – for optional features and communications
  • Legal obligation – to comply with regulations
  • Legitimate interest – to improve service and ensure security
  1. Data Sharing & Disclosure

We do not sell your personal information. We may share it with:

  • Trusted service providers (e.g. hosting, analytics, customer support tools)
  • Legal authorities, if required by law
  • Payment processors, for secure transactions
  • Authorized users, such as administrators on your Altelo account
  1. Data Storage & Security

We implement strong security measures, including:

  • SSL encryption for data in transit
  • Secure cloud hosting and access controls
  • Regular monitoring for vulnerabilities

While we take every precaution, no method of transmission is 100% secure.

  1. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your data
  • Request a copy (data portability)
  • Object to or restrict processing
  • Withdraw consent at any time
  • File a complaint with a privacy authority

To exercise your rights, contact us at privacy@altelo.com.

  1. Data Retention

We retain your data only as long as necessary for:

  • Providing the Altelo service
  • Legal or compliance requirements
  • Account management and billing
  • Security and fraud prevention

Inactive accounts may be removed after a notice period.

  1. Cookies & Tracking

Altelo uses cookies to:

  • Keep you signed in
  • Understand platform usage
  • Improve features and performance

You may disable cookies in your browser settings, but it may affect certain features.

  1. International Transfers

Data may be stored or processed in regions outside your own. We ensure all international data transfers meet privacy law requirements with adequate safeguards in place.

  1. Children’s Privacy

Altelo is not intended for children under 18. We do not knowingly collect personal data from minors. If we discover this has occurred, we will promptly delete the information.

  1. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or posted on our website, with a revised effective date.

  1. Contact Us

If you have questions or concerns about this policy or your data:

Ndlovu Digital (Pty) Ltd


privacy@altelo.co.za
www.altelo.com